Value Added Services

• Phone support from certified support specialists.
• Online phone support and troubleshooting for dealer supplied products.
• Providing customers with with manufacturer based support lines if required.
• Escalating issues to manufacturer based support lines as required.
• Consultation on workflow concerns and issues.
• Demonstrations of products and workflow.
• Demo Room, webinars and seminars.
• Direct phone response to problematic and emergency situations.
• Information on manufacturer upgrades and patches.
• Needs assessments and consultation for prepress electronics.
• Sample output on printers, plate setters and filmsetter ( pre-sales support ).
• Information on upcoming seminars and solution events relating to customer individual need.
• FTP access for downloading updates and patches.
• Loaner equipment for customers, based on temporary needs and during installs and upgrades.

Chargeable Services

• Direct on-site response to emergency situations during regular business days.
• Apogee Color Management and profiling of Agfa Proofers.
• Preps on-site training.
• Dynastrip on-site training.
• Best Color on-site training.
• Best Color Profiling.
• Apogee Certified Training and Installation of all series 3 Products.
• Windows and Mac support for prepress electronics.
•Training on Macntosh and Windows prepress applications.
• PDF workflow integration.
• Safe and reliable re-installations and configuration of Apogee Workflow components ( performance upgrades ).
• On site updates and upgrades of software and hardware.
• Apple instalation and support.
• Prepress workflow hardware and software integration.